Return Policy

 

Returns are only accepted for products that are still within the trial period. Once the program is registered with Compusoft Systems, the trial period ends indicating your acceptance of the software. From that point on, no refunds can be made.

To obtain a refund on a boxed product that was delivered to you, you must adhere to the following guidelines.

1. All returns must be pre-authorized by Compusoft Systems. Refunds will not be made on unauthorized returns.

2. All returns must have a Return Authorization # (RA) clearly displayed on the outside of the return package. To receive an RA, contact Compusoft Systems Pty Ltd. on 07 3277 5507, Monday-Friday, between the hours of 9:00am and 5:00pm EST, or by e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. . You will be sent an RA form to fill in and return to Compusoft Systems.

3. Compusoft Systems suggests that you return the package with a carrier that has a reliable tracking system, as Compusoft Systems will not make a refund until it receives the package.

4. Product not purchased directly from Compusoft Systems must be returned to the place of purchase and is subject to the return policies of the place of purchase.

5. Returned products must be complete of ALL components (CD, manuals, software carton, original proof of purchase etc.) that comprised the original shipment. No credit will be issued for incomplete or non-Compusoft Systems product / component returns.

6. Returns in Australia must be received by Compusoft Systems within 60 days after the date Compusoft Systems ships the product. Returns for shipments from Compusoft Systems to locations outside Australia must be received by Compusoft Systems within 90 days after the date Compusoft Systems ships the product.

7. Upon receipt of an authorized return, Compusoft Systems will provide a refund to you, less shipping and handling charges, which will not be refunded.

8. Refunds will be made in the same manner as the product was originally purchased. If you purchased by check, Compusoft Systems will send you a check. If you purchased by credit card, your account will be credited. If by purchase order (for pre-approved accounts), your account will be credited. Please allow 4 - 6 weeks for your refund to appear on your account or to receive a check by mail.

9. Multi-user Licenses:
Compusoft Systems cannot accept returns for credit on multi-user licenses once the product has shipped.

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